Carina & Anthony

May 8, 2025 โ€ข Costa Mujeres, Quintana Roo, Mexico
5 Days To Go!

Carina & Anthony

May 8, 2025 โ€ข Costa Mujeres, Quintana Roo, Mexico
5 Days To Go!

Q + A

Travel Questions:

Are children/teens allowed?

Although we love your kids, this is an adult-only trip. Bookings can only be made for adults 18+ with photo ID.

Is this vacation all-inclusive?

Yes! This includes direct, roundtrip flights, transfers from the airport to the hotel and back, accommodations, all food/drinks and taxes in Canadian dollars.

What travel documentation is required?

International travel requires a valid passport, and a passport should be valid for at least 6 months after the scheduled date of departure from the last country visited, regardless of the country's entry requirements.

Are there any direct flights from SSM?

Unfortunately, not with the vacation package. We will be flying from Toronto (YYZ). You can fly from the Sault to Toronto, but that wouldn't be included in the vacation package.

What airline will we be travelling with?

The whole vacation will be booked through Sunwing. I recommend reading the' travel' tab to get more info on the vacation package!

Do we have to pay for luggage?

With Sunwing, one checked bag is FREE per passenger* This means you and your partner (or travel companion) can bring two full-sized luggage. *Note that if you're considering bringing another luggage, this will result in checking another bag. You can read more here on Sunwing's Baggage Info --> https://www.sunwing.ca/en/sunwing-airlines/baggage-info

What about carry-on baggage?

Each passenger is permitted one personal item on board. Your item must be no larger than 40 cm x 25 cm x 16 cm (16โ€ x 10โ€ x 6โ€). Carry-on baggage (overhead bin sizing) can be purchased for a fee of $25 each way, tax included, in advance of your flight date or at the airport. Your carry-on item cannot exceed 5 kg (11 lbs) and must be no larger than 51 cm x 40 cm x 23 cm (20โ€ x 16โ€ x 9โ€). Examples of carry-on items: โ€ข Small suitcase โ€ข Duffel bag โ€ข Backpack --> https://www.sunwing.ca/en/sunwing-airlines/baggage-info

Are there any vaccinations required?

From Health Canada: You may be at risk for preventable diseases while travelling to this destination. Based on your destination and itinerary, talk to a travel health professional about which medications or vaccines may be right for you. Vaccinations to consider before travel: - Hepatitis A - Measles - Hepatitis B - COVID-19 - Influenza https://travel.gc.ca/destinations/mexico#health

Payment Questions:

Will the price change?

After this date, the contracted rates will expire, and we can no longer hold rooms. Cathy will be happy to provide you with quotes after October 23, 2024, but any booking past that date will be based on availability and current pricing at that time.

Is the quote in CAD$?

Yes. The quote provided to you is in Canadian Dollars.

When is the deposit due to hold my spot?

The $250/pp deposit is due by October 23rd. There are no exceptions after this date! This is non-refundable*

When is the final payment due?

The final amount is due by February 6th, 2025.

What if we have to cancel?

(85) days or more prior to the group's departure date, for any individual passenger cancellations, the penalty will be the loss of deposit. (84) to (50) days prior to departure, 50% of the total price is non-refundable. (49) days or less, any individual cancellations will incur a 100% penalty.

RSVP/BOOKING Questions:

What are the travel dates included in the quote?

Travel dates in the quote are Sunday, May 4th - Sunday, May 11th!

When is the last day to book?

The last day to hold your spot is October 23rd, 2024 with a $250 deposit per person!

When should I RSVP by?

We understand this is a big ask! If you would like to join us, we kindly ask you to RSVP by October 10th, 2024.

Who can I contact to book our vacation?

Our destination specialist is Cathy Byrnes. She can be reached via email: cbyrnes@destinationweddings.com or Phone: 226-499-7760

We RSVP'd yes, what are the next steps?

Yay! We can't wait to have you join us! After you RSVP, you can email Cathy, and she will direct you through the steps to book your stay. A deposit of $250 will be required per person.

Wedding Questions:

So, what should we wear?

We understand it will be hot, we are still keeping it a tad formal! Our request is a Beach Formal Chic/Garden Party.

Is the week going to be all about the wedding?

Absolutely not! Remember, this is YOUR vacation, too, and we fully acknowledge that. This is by no means a week-long event. Ant and I want to keep it as condensed and relaxing as possible for everyone.

Will there be a Rehearsal Dinner?

Let's think of it more as a Welcome Party - we like the sounds of that better! The Welcome Party Dinner will take place on the evening of Tuesday, May 6th.

Will there be hair/makeup services for the special day?

Yes, you can find a variety of these services at the Resort Spa, Zentropia Palladium Spa & Wellness. Note that additional charges may apply.

What if I have food allergies/sensitivites?

Please indicate any food allergies/sensitivities on the RSVP form when prompted. The Resort will be able to accommodate.

Resort Questions:

How far from the airport is the resort?

Approximately 29 km from Cancun International Airport (30-45 mins depending on traffic).

Whatโ€™s included with my โ€œAll-Inclusiveโ€ vacation ?

- Roundtrip transfers between the airport and hotel - Roundtrip flight - Hotel taxes and service charges - Accommodation for the chosen period - 24-hour food and beverage service - ร€ la carte dinners (unlimited, reservations required) - Daily activities program - Daily sports - Domestic drinks (unlimited) - Evening entertainment - Mini-bar restocked daily (water, soft drinks and beer) - Non-motorized water sports (select) - Premium brand drinks (unlimited) - Room service available 24 hours (light menu) at TRS Coral for no fee - Selected international drinks (unlimited) - Snacks and beer (24-hour) - Waiter service at the pool(s) - Buffet breakfast, lunch and dinner daily - Unlimited A la Carte Dinners

Is there WiFi ?

Yes, WiFi is FREE throughout the resort.

Will we have access to the sister resort, Grand Palladium?

Yes, guests staying at the TRS Coral will be able to use all Grand Palladium facilities.

Is smoking permitted in the rooms?

No, according to national tobacco laws, "smoking is not allowed in hotel rooms and in the lobby. If caught smoking, you will be charged $250 USD for room cleaning and preparation".

What amenities do the rooms contain?

All rooms supply toiletries, bathrobes, and slippers for use during your stay, coffee / tea-making supplies, a mini fridge, and room service. TRS Coral rooms have Lโ€™Occitane products and upgraded amenities.

Are there safes in rooms?

Yes.

Is there transportation throughout the resort?

Yes, there are water taxi boats and carts that take guests wherever they wish to go at the resort and to the sister resort, Grand Palladium.

Are there elevators?

All buildings, both restaurants and rooms buildings, have elevators for guests.

Is the water safe to drink?

At this 5-star resort, all water and ice served in restaurants and bars are completely safe. However, it is recommended that you drink bottled water.

Is smoking allowed on room balconies?

No, smoking is only permitted in designated areas on property.

Can we golf anywhere on property?

No, sorry :( But there are nearby golf courses if you choose to leave property.

Is there a gym on property?

Yes, there is a fitness centre at the Coral and a larger facility on the Grand Palladium side.

What is there to do?

There are tons of activities to explore around both resorts! Please see the 'Things to do' tab for a complete list of activities on the TRS Coral & Grand Palladium side.